MAINTENANCE & SUPPORT
Security System Maintenance
Servicing, maintenance and fault support for CCTV, intruder alarms, access control, door entry and fire alarms across Essex and London, for systems we installed and suitable systems installed by others.
Essex, London & surrounding areas
Established 2003
Own & Takeover Systems Our installs and suitable existing systems
Essex & London And surrounding areas
4.9 from 116 customer reviewsGoogle & Facebook reviewsRead our customer reviewsA CORE SERVICE
Maintenance for Systems We Install and Take Over
Looking after security systems is an established part of our work, not an afterthought once an installation is finished. We maintain the systems we install and many suitable systems installed by other companies.
Equipment changes over time. Camera views become obstructed, batteries age, door hardware wears with daily use and fire alarm systems need regular servicing. Planned maintenance finds these issues early and keeps each system working as it should.
- Scheduled maintenance visits
- Fault finding and breakdown call-outs
- Takeover of suitable existing systems
- Advice on repairs and upgrades
- CCTV, alarms, access control, door entry and fire alarms
SYSTEMS WE MAINTAIN
CCTV, Alarm, Access Control and Fire Alarm Maintenance
CCTV
Cameras, recorders, storage and remote viewing, checked so the system records clearly when you need it.
One scheduled visit a year
Intruder Alarms
Control panels, detectors, sounders and power supplies, including monitored systems.
One scheduled visit a year
Access Control
Readers, controllers, locks and door hardware, and the day-to-day running of the system.
Arranged to suit the system and site
Door Entry & Intercoms
Maintenance and fault support for suitable door-entry and intercom systems.
Arranged to suit the system and site
Fire Alarms
Control panels, detection, call points, sounders and power supplies on the systems we maintain.
Two scheduled visits a year
MAINTENANCE PLAN
The Silver Maintenance Plan
A straightforward 12-month plan that keeps your system on a regular service schedule, with a breakdown call-out included.
What’s included
- 12 months’ maintenance cover
- Scheduled maintenance visits appropriate to the system: one a year for CCTV and intruder alarms, two a year for fire alarms
- One breakdown call-out included
What the plan doesn’t cover
- Parts aren’t included in the plan. Any replacement parts are charged separately.
- Further attendance after the included breakdown call-out is chargeable.
- Broadband, router and network changes aren’t covered unless the network was installed or configured by us as part of the system.
- The Silver Maintenance Plan runs for 12 months. We require 45 days’ notice if you do not wish to renew.
SERVICE VISITS
What a Maintenance Visit Covers
Each visit is based on the installed equipment and how the system is used. Typical checks include:
CCTV
- Camera views and positioning
- Image quality
- Recording and playback
- Power supplies
- Condition of cameras, cabling and recorder
Intruder alarms
- Control panel operation
- Detectors and devices
- Sounders and bell box
- Batteries and power supplies
- Setting, unsetting and signalling where fitted
Access control & door entry
- Readers and credentials
- Locks and door hardware
- Door release and closing
- Door stations and monitors
- Users and permissions reviewed if needed
Fire alarms
- Control panel and indications
- Detectors and call points
- Sounders and visual alarm devices
- Power supplies and batteries
- Testing appropriate to the system
Anything that needs attention is reported to you, with the recommended next step explained before further work is carried out.
FAULTS & BREAKDOWNS
Faults and Breakdown Call-outs
With the Silver plan
One breakdown call-out is included in your 12 months. Further attendance after that is chargeable, and parts are charged separately.
Without a maintenance contract
You don’t need a maintenance agreement to call us. Attendance and repair costs are chargeable and confirmed as appropriate.
We don’t publish fixed call-out prices because the cost depends on the work required and the location. When you call, tell us the system, the symptoms and any recent changes, and we’ll arrange the next step.
EXISTING SYSTEMS
Taking Over an Existing System
If your CCTV, alarm, access control or door entry system was installed by another company, we can assess whether it’s suitable for us to maintain.
Not every system can be taken over as it stands. Older, unsupported, poorly installed or obsolete equipment may need remedial work or replacement first. We’ll explain what we find and the practical options.
What we look at
- The equipment, its age and condition
- How the system was installed
- Access to engineer codes, passwords and settings
- Availability of compatible parts
- Any existing faults
OLDER SYSTEMS
Older Systems: Repair or Upgrade?
Maintenance isn’t about keeping old equipment going indefinitely. When a system ages, there are three sensible routes, and we’ll help you choose between them.
Maintain
Where the equipment is sound, regular servicing keeps it working reliably.
Repair
Faulty components can be repaired or replaced where parts are available and the cost makes sense.
Upgrade
Where equipment is obsolete, unreliable or uneconomical to repair, we can discuss upgrading parts of the system or replacing it.
REMOTE VIEWING
IT, Networks and Remote Viewing
Remote viewing and app access rely on your broadband, router and network. Broadband, routers, customer networks and IT systems are the customer’s responsibility, unless the network or configuration was installed by us as part of the security installation.
Changes made by a broadband provider or IT company can stop remote access working without any fault in the security system itself, so they aren’t automatically maintenance faults. Where we can help, we’re happy to, but this work isn’t automatically included in maintenance cover.
Common causes of lost remote access
- A new broadband provider or router
- Changed Wi-Fi or network settings
- Firewall or IT system changes
- Network changes made by a third-party IT provider
GETTING STARTED
Our Maintenance Process
01
Tell us what you have
The system types, location and any current issues.
02
Assess the system
Check the equipment, its condition and what it needs.
03
Agree the arrangement
Confirm the maintenance plan or one-off work that suits the system.
04
Service and maintain
Carry out scheduled visits and report anything that needs attention.
YOUR QUESTIONS
Maintenance Questions
Straightforward answers to the questions we are asked most often.
Can you maintain a system you didn’t install?
Often, yes. We’ll assess the system first. Some older, unsupported or poorly installed systems need remedial work or replacement before we can maintain them.
Do I have to take a maintenance contract?
No. Maintenance cover is optional. You can still call us without a contract, and attendance and any repairs are chargeable.
How often will my CCTV be serviced?
With a maintenance plan, CCTV systems have one scheduled maintenance visit a year.
How often will my alarm be serviced?
With a maintenance plan, intruder alarms have one scheduled maintenance visit a year.
How often will my fire alarm be serviced?
With a maintenance plan, fire alarms have two scheduled maintenance visits a year.
What is included with the Silver plan?
Twelve months of cover, scheduled maintenance visits appropriate to your system and one breakdown call-out. The Silver Maintenance Plan runs for 12 months. We require 45 days’ notice if you do not wish to renew.
Are parts included?
No. Parts aren’t included in the Silver plan and are charged separately.
What happens after I’ve used my included breakdown call-out?
Further attendance during the plan is chargeable. Your scheduled maintenance visits continue as normal.
Can you attend if I don’t have a maintenance contract?
Yes. We can attend systems without a maintenance contract, with chargeable attendance and repair costs confirmed as appropriate.
What happens if my equipment is obsolete?
We’ll explain the options. That may mean repairing what can be repaired, upgrading parts of the system or replacing it where that’s more sensible.
Are broadband or router problems covered?
Not usually. Broadband, routers and customer networks are the customer’s responsibility unless we installed or configured the network as part of the system. We may be able to help, but this isn’t automatically included.
Can you maintain several security systems?
Yes. We can look after CCTV, intruder alarms, access control, door entry and fire alarms at the same property or across several sites.
RELATED SERVICES
Security Systems We Install
MAINTENANCE
Keep Your Security Systems Working
Tell us what you have and the support you need, and we’ll recommend a maintenance arrangement or arrange a visit.